Last updated: August 2026
Introduction
MumbaiCustomerCare.in ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you visit this website, call us, message us on WhatsApp, or submit a booking form to request home appliance repair services in Mumbai. This Privacy Policy explains what information we collect, how it is used, and the choices available to you.
Information Collection
We collect information in a few ways: when you voluntarily provide it through our booking form or popup (such as your name, mobile number, email, address and appliance details), when you contact us directly by phone or WhatsApp, and automatically through standard website analytics when you browse our site (such as pages viewed, device type and approximate location derived from your IP address).
Personal Information
The personal information we may collect includes your name, mobile number, email address (if provided), city and area, appliance brand and model details, a description of the problem, and preferred visit date or time. This information is collected solely to schedule and carry out the appliance repair service you have requested and to communicate with you about your booking.
Cookies
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve performance. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though some parts of the website may not function as intended if you do so.
WhatsApp Enquiries
When you contact us or submit a booking through WhatsApp, the details you share (name, mobile number, service required, problem description, etc.) are used to process your request and coordinate your technician visit. WhatsApp messages are subject to WhatsApp's own privacy policy and terms, in addition to this policy.
Phone Calls
When you call our listed number, we may note down details relevant to your service request, such as your name, contact number, address and appliance issue, purely to schedule and complete the service. We do not use call recordings for marketing purposes.
Contact Forms
Information submitted through our website's booking form or popup form is used to process your service request and, where you have submitted the form, is also used to open a pre-filled WhatsApp message so our team can confirm your booking directly with you.
Google Analytics
We may use Google Analytics to understand how visitors use our website - such as which pages are viewed, how long visitors stay, and which device or browser is used. This data is aggregated and does not directly identify you. You can opt out of Google Analytics tracking using available browser extensions provided by Google.
Google Ads
If you arrive at this website through a Google Ads campaign, Google may use cookies to measure ad performance and conversions (such as a call, WhatsApp click or form submission). This helps us understand which advertising is effective. You can manage your ad personalization settings directly through your Google Account.
Data Protection
We take reasonable technical and organisational measures to protect the personal information we hold from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Sharing
We do not sell or rent your personal information to third parties. Your details may be shared internally with the technician assigned to your service request, and with service providers who help us operate our website or communications (such as analytics or hosting providers), strictly to the extent necessary to provide our services.
Third Party Services
Our website may link to or embed third-party services such as Google Maps, Google Analytics, WhatsApp and, where enabled, Google Tag Manager, Meta Pixel or Microsoft Clarity for analytics and advertising measurement. These third parties have their own privacy policies governing the use of information they collect.
User Rights
You have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your information, subject to any legal or legitimate business requirement to retain it (such as ongoing service records). To exercise these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us at 8002901009 or via WhatsApp. Our registered business address is 40/A-1/15, Riyasat Kirana and Gen Stores, Road Number 13, Mehboob Chawl, Shanti Nagar, Baiganwadi, Govandi, Mumbai Suburban, Maharashtra - 400043, India.