Last updated: August 2026
Acceptance of Terms
By accessing this website or booking a service through MumbaiCustomerCare.in - whether by phone, WhatsApp or our online booking form - you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
Service Booking
Bookings can be made by calling 8002901009, messaging us on WhatsApp, or submitting the booking form on this website. A booking is considered confirmed only once our team acknowledges it over call or WhatsApp with an approximate technician visit window.
Customer Responsibilities
You agree to provide accurate contact details, address and appliance information at the time of booking, to be reasonably available during the confirmed visit window, and to ensure safe and reasonable access to the appliance for inspection and repair. Inaccurate information may delay service or affect the diagnosis provided.
Technician Visit
Our technician will inspect the appliance, identify the issue, and share a transparent cost estimate before carrying out any paid repair work. Visit timings shared at the time of booking are approximate and may vary slightly due to traffic, prior appointments or appliance complexity encountered during the day.
Pricing Policy
Service and repair charges depend on the appliance, brand, and nature of the fault, and are communicated transparently before work begins. Any inspection or visiting charge, where applicable, is disclosed at the time of booking. We do not charge for work beyond what has been explicitly approved by you.
Spare Parts
Where a spare part replacement is necessary, we use genuine or OEM-equivalent parts sourced through trusted suppliers, subject to availability. You will be informed of the part being used and its cost before installation. MumbaiCustomerCare.in is not an authorized dealer or distributor of spare parts for any specific manufacturer.
Warranty Terms
Selected repairs are covered by a service warranty, the duration and scope of which will be confirmed by the technician at the time of service based on the specific repair performed. Warranty does not cover damage caused by misuse, unauthorized repair attempts by a third party after our service, electrical fluctuations, or natural wear unrelated to the original repair.
Payment Terms
Payment is due upon satisfactory completion of the service, unless otherwise agreed. We accept cash and standard digital payment methods such as UPI. Any inspection charge, where applicable and disclosed at booking, is payable regardless of whether you proceed with the full repair.
Cancellation Policy
You may cancel a confirmed booking at no charge before a technician has been dispatched. Please refer to our Refund & Cancellation Policy for full details on cancellations, visit charges and refund eligibility.
Limitation of Liability
While we take reasonable care in every repair, MumbaiCustomerCare.in shall not be liable for pre-existing faults, damage resulting from prior unauthorized repairs, or indirect or consequential losses arising from appliance downtime, except as required by applicable Indian law. Our liability, where applicable, is limited to the value of the specific service charged for the visit in question.
Intellectual Property
All content on this website, including text, design, layout and graphics, is the property of MumbaiCustomerCare.in unless otherwise stated, and may not be copied or reproduced without permission. Brand names and trademarks of appliance manufacturers referenced on this website belong to their respective owners and are used only for identification purposes as explained in our Disclaimer.
Governing Law
These Terms & Conditions are governed by the laws of India, and any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the courts in Mumbai, Maharashtra.
Changes to These Terms
We may revise these Terms & Conditions from time to time. Continued use of our website or services after any changes constitutes acceptance of the updated terms.
Contact Details
For any questions regarding these Terms & Conditions, please contact us at 8002901009 or via WhatsApp. Registered address: 40/A-1/15, Riyasat Kirana and Gen Stores, Road Number 13, Mehboob Chawl, Shanti Nagar, Baiganwadi, Govandi, Mumbai Suburban, Maharashtra - 400043, India.