Last updated: August 2026
Booking Cancellation
You may cancel a service booking free of charge at any time before a technician has been dispatched to your address. To cancel, simply call or WhatsApp us at 8002901009 with your name and booking details, and we will confirm the cancellation.
Visit & Inspection Charges
If applicable, any visiting or inspection charge communicated to you at the time of booking is payable once a technician has visited your location, regardless of whether you choose to proceed with the repair after inspection. This charge, where applicable, is always disclosed upfront before the visit is confirmed - never after the fact.
Refund Eligibility
Refunds may be considered in the following situations: a technician was unable to attend a confirmed appointment due to an error on our part, a duplicate payment was made in error, or a paid repair could not be completed and no alternative resolution was accepted by the customer. Refunds are not applicable for change of mind after a repair has been satisfactorily completed, or for issues unrelated to the specific repair carried out.
Refund Timeline
Where a refund is approved, it is processed back to the original mode of payment within 7 to 10 business days. You will receive a confirmation over call or WhatsApp once the refund has been initiated.
Service Cancellation by MumbaiCustomerCare.in
In rare cases where we are unable to fulfil a confirmed booking - due to technician unavailability, location constraints, or unforeseen circumstances - we will inform you as early as possible and offer to reschedule at a convenient time or issue a full refund of any amount already collected for that booking.
Customer Support
For any questions about a cancellation, refund status, or a booking dispute, please reach out to our support team at 8002901009 or via WhatsApp, available Monday to Sunday, 8:00 AM - 9:00 PM.